We happily ship our products to many corners of the globe. As ceramics are heavy and take up a lot of physical space, safe shipping costs can seem high. We are always looking to lower costs and hope to offer better options in the future, but we hope your items are worth the price!
Orders are typically packed and shipped out within 2 – 5 business days. You will receive an order confirmation once your order is placed and a shipping notification when your order has shipped. Items may take longer to send out and ship during high traffic periods such as international holidays and during promotional periods. The time between send-off and delivery also varies depending on where you’re having the package sent.
Shipping within the UK
When shipping our wares across the UK, we use DPD. You will be sent a tracking number via the email address you provided during the checkout process as soon as your order has been dispatched and accepted into their delivery network.
International shipping
Yes we ship internationally! You will be sent a tracking number via email as soon as we have dispatched your order.
Please note we are not responsible for any taxes or duties that may apply to international orders.
If you purchase more than one item and we end up overcharging for shipping, you will be refunded the difference.
Due to COVID-19 the amount of flights and the status of country borders is changing daily thus there has been some delays on the delivery of our overseas parcels. In some cases the delay is expected to be 4-6 weeks longer than usual. If you place an International order we will keep you informed of its dispatch status. Please keep in mind that at the moment some countries are not accepting mail from overseas. When this is the case we will keep your pieces safe and sound in the studio with us and then have them on their way as soon as mail crossings have re-opened.
Delayed Deliveries
On the odd occasion we have found a parcel we ship to become lost, enjoying its own adventure in the postal abyss. Please understand that we look forward as much as you do to your parcel’s arrival and want your items to arrive as quickly and as safely as possible. If there is an instance where your parcel disappears we will do everything we can from our end to locate it. If however our postal service deems it officially lost we will either send you a replacement (if we have one) or if we don’t have a suitable item we will refund you the cost of your purchase plus any associated shipping charges. Please note for an item to be declared officially lost, it can take up to 60 days from the date our postal service starts their investigation and they will require an official non-delivery declaration from you.
Failed Deliveries
If an order is returned to us due to an incomplete delivery, a second delivery fee will need to be paid by you before we re-dispatch your parcel.
Return & exchange policy
You have the right to regret your purchase within 14 days and then 14 days to return your goods. All returns are on your own expense.
The returned goods can be returned as used – the definition of “used” is regarded as the way it could be used in a regular store before buying. If the product is used then a concrete evaluation of the actual value and whether it can be resold to another buyer must be processed. A potential devaluation of value is not returned to the buyer. No returned broken goods are accepted.
Please wrap and pack very carefully to be sure your returned items are not damaged during shipping.
When sending an item back please enclose a note with your order number (which can be found on your order confirmation) and whether you would like a refund or exchange. If you would like an exchange, please let us know what you would like (if the item is not in stock, we will be in touch). Refunds will be issued to the original method of payment.
Please wrap and pack very thoroughly to make sure your returned item doesn’t get damaged during shipping. Tip: items should not be able to move freely or touch each other in the box.
Warranty
If something is wrong with your piece, please get in touch!
Photos & colours
It’s hard to reproduce exact shades and hues of a ceramic glaze under electric light. Every care has been made to ensure that the description and specifications of our products are correct and that the representation of colour is as accurate as the production and photographic process allow. However we are not to be held responsible for any variation in colour caused by the browser software, mobile phone or computer system used by the customer.
Updated: 14 May 2020